We want you to love every item you receive from Mini Outfitters. If something isn’t right, we’re here to help.

What is your return or exchange policy?

You can request a return or exchange within 7 days of receiving your order, if:

  • The item is damaged, defective, or faulty upon delivery.

  • You received a product in the wrong size.

  • The product is unused, in original packaging, with tags and protective stickers intact.

How do I request a return or exchange?

To initiate a return or exchange, please contact us within 7 days of delivery via:

📧 Email: minioutfittersofficial@gmail.com
📱 WhatsApp: +92 301 4873333

We review each case individually to ensure a fair and smooth resolution.

For defective or incorrect items, you may be asked to share photographic evidence via email or WhatsApp before we process your claim.

Who bears the return shipping cost?

  • Customers are responsible for the cost of sending items back to us.

  • However, we cover the shipping charges for sending the replacement back to you — with zero cost to you.

  • If the item received was defective or sent in error, we will reimburse your return shipping costs via bank transfer.

When will my return be processed?

We aim to process all returns and exchanges within 5–7 working days of receiving the item.
During peak sale seasons, please allow up to 14 working days.

What is your size exchange policy?

If the size isn’t right, you’re welcome to exchange it. Please notify us within 7 days of delivery.

  • Item must be unused and in original condition, with all tags and packaging intact.

  • Size exchanges are subject to availability.

Do you offer refunds?

Yes, we offer refunds in the following cases:

  • The product is damaged or defective.

  • You received an incorrect item due to a packing error.

Please note:

  • Shipping and handling fees are non-refundable.

  • Refunds are processed within 7–10 working days.

Sale & Discounted Items

Items purchased on sale or at a discount are not eligible for return or exchange, except when:

  • There is a packing error, and the product received does not match your order.

Return/Exchange Not Applicable In:

We are unable to process returns or exchanges in the following cases:

  • Requests made after the 7-day window.

  • Products that have been used, worn, washed, or damaged by the customer.

  • Items that have been tampered with.

Still need help?
📱 WhatsApp: +92 301 4873333
📧 Email: minioutfittersofficial@gmail.com

Thank you for choosing Mini Outfitters – we’re always here to assist you.